Tuesday, 6 June 2017

BA chaos: 672 flights cancelled in just two days



British Airways cancelled 672 flights in just two days when it suffered a catastrophic outage over the Bank Holiday weekend, its parent company said.
 
The disruption, which left 75,000 passengers stranded, saw 479 flights, or 59% of operations, cancelled on 27 May.


A day later 193 flights, or 23%, were cancelled, parent company International Airlines Group said in its regular traffic statistics bulletin, which set out the scale of the chaos that faced BA over the period.


IAG - which also owns Spain's Iberia and Vueling, and Ireland's Aer Lingus - said that by 29 May, Bank Holiday Monday, the airline was "flying the vast majority" of its schedule.


"British Airways is working hard to compensate affected passengers as quickly as possible," the group added.


The figures come a day after IAG chief executive Willie Walsh, speaking at an airline industry conference, confirmed reports last week that the outage was believed to have been caused by human
error.
 
 
He said it occurred when an electrical engineer disconnected a power supply, shutting down BA's data centre.


That would not have been a problem in itself but the damage was caused when power was restored in an uncontrolled fashion, he said.


Mr Walsh also revealed that an external company had been commissioned to carry out an independent investigation into the episode.




SKY   News.