Wednesday, 21 June 2017

Tesco proposes closing call centre in Cardiff in February 2018

Up to 1,100 jobs are expected to go at a Tesco call centre in Cardiff, the supermarket giant has confirmed.

Tesco said it was consolidating its customer engagement centres (CEC) into a single site in Dundee, Scotland, where 250 jobs would be created.

First Minister Carwyn Jones said there would be help available to those affected at the Heath site.

Tesco said it needed to ensure its business is "sustainable and cost effective".

The company is proposing to close the Cardiff CEC in February 2018.
Tesco boss Matt Davies said the "retail sector is facing unprecedented challenges" and it had to meet the "changing needs of our customers".

"To help us achieve this, we've taken the difficult decision to close our customer service operations in Cardiff," he said.

"We realise this will have a significant effect on colleagues in the Cardiff area, and our priority now is to continue to do all we can to support them at this time."

Carwyn Jones said he had spoken to Mr Davies and "expressed my concern about the proposals".

"I pressed on the chief executive the need for a decent and generous package for the workers there.
"I offered whatever help we can offer as a Government and of course there will be help available to those affected by the closure."

Welsh Secretary Alun Cairns said he understood it was a "commercial decision for Tesco" but that the news "will cause a great deal of concern" to workers.

He said he was receiving regular updates from the company and is "committed to working with relevant agencies, local authorities and the Welsh Government".

The government's priorities are to focus on "creating the right conditions for economic growth by exporting goods and services and attracting inward investment," he added.

BBC       News.

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