Wednesday, 19 July 2017

B&Q will compensate hundreds of people over bad paint smells



B&Q says it will compensate hundreds of people who experienced bad smells after painting their homes with Valspar paint that it sold them.

 
Customers have likened the smell to cat urine and rotten animals. They say the smell gets stronger in hot weather and if the windows are open.


Valspar says the problem is caused by an additive being removed from some of its paint. It has now re-added it.


Valspar and B&Q say they will pay for the cost of redecoration.


Charlotte Quine from Brighton recently redecorated her spare room using Valspar paint. She told Radio 4's You and Yours it took her a long time to figure out what was making the smell.
She said: "I assumed a cat must have got into the room through the window and sprayed everywhere.


Eventually I moved all the furniture out, washed down all the walls, got some carpet cleaner, but again nothing."




BBC     News.