Wednesday, 9 August 2017

Customers 'furious' with TNT after cyber-attack meltdown

When Leah Charpentier ordered a vintage coffee table, on 8 June - a birthday present for her brother - she didn't think it would take more than six weeks to be delivered.

She also didn't expect for the furniture to arrive with one of its casters broken off.

This particular coffee table was just one of hundreds of thousands of items caught up in an extraordinary meltdown at courier TNT, which was badly affected by the NotPetya cyber-attack that hit many companies around the world on 28 June.

Businesses in Ukraine were hit hardest, and since many TNT operations and communications are based in the country, a significant proportion of its systems were infiltrated and data encrypted - locking employees out - as a result.

"Manual processes" are still being used to put packages through the system, and TNT says it is "reasonably possible" that some information will never be fully recovered.

BBC      News.