Tuesday, 29 August 2017

Customers upset after EE broadband outage

EE broadband customers have been complaining after an extended outage prevented them from accessing the internet.

On Twitter the company's account apologised for "the inconvenience it is causing" but customer complaints about the lack of service are continuing to arrive.

Initial complaints regarding the problem surfaced just after midnight on Monday.

Twitter user James Streater complained: "Internet is currently down... Where you ask? EVERYWHERE!!!"

Yvonne Rigby complained that her internet service was down for more than 11 hours.

Customers additionally complained about the lack of responses from the company.

One Twitter user told the company: "The least you could do is send a text message or email regarding your outage rather than cutting off your customers at the helpline."

SKY      News.

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