Tuesday, 5 September 2017

Bank of Scotland receives most complaints - again according to complaints watchdog



The Bank of Scotland remains the most complained about financial business in the UK, according to the complaints watchdog.

 
In the first six months of 2017 the Financial Ombudsman said it dealt with 20,541 complaints about the firm - part of the Lloyds Banking Group.


However only 22% of those complaints were upheld.


The vast majority of the complaints about the Bank of Scotland - 83%- concerned its sales of PPI insurance.


Meanwhile PPI complaints once again topped the table of consumer concerns, with a 14% rise in complaints to the Financial Ombudsman in the first half of the year, compared to the last six months of 2016.
In total the Financial Ombudsman Service received 89,513 PPI complaints, up from 78,375 in the previous period.




BBC      News.