Thursday, 28 September 2017

Ryanair faces enforcement action by regulator for 'persistently misleading passengers'



Ryanair is facing "enforcement action" for failing to give customers accurate information about their rights following hundreds of flight cancellations.
 
The low-cost carrier has been accused of falsely claiming that it did not have to re-route passengers on other airlines, particularly when there are no other services available.


According to the Civil Aviation Authority (CAA), Ryanair also stopped short of providing details about its obligations to refund expenses incurred by passengers as a result of cancellations - such as meals, hotels and transfer costs.


It comes as the CAA said it was taking enforcement action against five big-name airlines for denying compensation for delayed flights after an ongoing investigation.


The CAA has warned it could take legal action against Ryanair for breaching consumer protection laws "if necessary".


The regulator's action comes after Ryanair announced it was cancelling 2,000 flights over a six-week period after the company miscalculated pilot leave.




SKY     News.