Monday, 25 September 2017

Uber boss apologises to London for 'mistakes we've made'

Uber boss Dara Khosrowshahi has apologised to Londoners for "mistakes we have made" and acknowledged that the company "must change".
The apology came in an open letter issued three days after the firm was told by Transport for London (TfL) its licence would not be renewed because it was "not fit and proper" to hold one.

Mr Khosrowshahi admits in the letter that "we have got things wrong along the way. On behalf of everyone at Uber globally, I apologise for the mistakes we've made".

While maintaining that the firm will appeal against Friday's decision "on behalf of millions of Londoners," he admits that "we also must change".

He promised customers: "We won't be perfect, but we will listen to you; we will look to be long-term partners with the cities we serve; and we will run our business with humility, integrity and passion."

Mr Khosrowshahi, who was appointed as chief executive last month, also tweeted: "Dear London: we r far from perfect but we have 40k licensed drivers and 3.5mm Londoners depending on us. Pls work w/us to make things right."

The apology met with a favourable response from London Mayor Sadiq Khan, who said: "I welcome the apology from Dara Khosrowshahi...I have asked TfL to make themselves available to meet with him."

SKY     News.