Monday, 16 October 2017

Energy customers building up £800 in debts before suppliers act, according to Ofgem



Some energy companies are allowing households to build up arrears of more than £800 on their bills before intervening, according to Ofgem.
 
The regulator is urging suppliers to step in before customers find themselves with unmanageable levels of debt.


Figures for the past year showed some companies were allowing unpaid bills to accrue before stepping in to put indebted customers on a repayment plan.


Consumers now owe an average of £628 before they start paying back debt on their electricity accounts - a 7% increase on last year.


For gas accounts, the figure was £622 - 5% higher than 12 months ago.


Ofgem said some companies, including "big six" supplier npower, were performing "significantly worse than the industry average" by letting customers build up debts of more than £800 on electricity and gas bills.


It called on the companies to "reflect and act quickly".


Some energy companies are allowing households to build up arrears of more than £800 on their bills before intervening, according to Ofgem.
 
 
The regulator is urging suppliers to step in before customers find themselves with unmanageable levels of debt.


Figures for the past year showed some companies were allowing unpaid bills to accrue before stepping in to put indebted customers on a repayment plan.


Consumers now owe an average of £628 before they start paying back debt on their electricity accounts - a 7% increase on last year.


For gas accounts, the figure was £622 - 5% higher than 12 months ago.


Ofgem said some companies, including "big six" supplier npower, were performing "significantly worse than the industry average" by letting customers build up debts of more than £800 on electricity and gas bills.


It called on the companies to "reflect and act quickly".


and show they have taken additional action to treat them fairly.


The regulator's latest figures came in its annual report on how suppliers treat such customers, including those in debt and at risk of being disconnected.




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