Friday, 10 November 2017

Regulator Ofgem to cap forced meter installation charges faced by struggling households

Regulator Ofgem is to stop gas and electricity suppliers from charging as much as £900 when they forcibly install pre-payment meters in households struggling to pay bills.
The change will affect the tens of thousands of consumers who are each year subject to court warrants allowing suppliers to install the meters in their homes, because they owe money.
Consumers may then be charged for the installation - but Ofgem now says that from next January the charges will be capped at £150, and banned in the cases of the most vulnerable.

Rachel Fletcher, Ofgem's senior partner for consumers and competition, said: "At the moment vulnerable customers face a double blow when they're hit with high warrant charges on top of existing debt - risking making their situation worse.

"The measures will protect all consumers, including the most vulnerable, from experiencing unnecessary hardship due to having a meter installed under warrant."

She said using a warrant to install a meter must be used only as a last resort and that suppliers should instead be stepping in early to help customers manage debt through repayment plans.

SKY     News.