Friday, 15 December 2017

Vodafone offers thousands of customers early contract exit

Thousands of Vodafone customers will be able to end their contracts early after the UK's communications regulator raised concerns over new charges.

In April, Vodafone introduced new international roaming charges for 60 countries outside the European Union, and told customers via text message.

Ofcom said it had "intervened" because it had "concerns about the clarity of that text message".

In a statement, Vodafone said its customers "like" its products.

Vodafone's Roam Further charges, introduced in 2017, mean customers on a monthly contract are charged a flat fee of £6 per day to use their phone in 60 countries including the US, Canada and Russia.
The changes mean customers will be charged the flat £6 fee even if they only send one text message.

Previously customers were charged for their usage and fees varied between countries.

BBC       News.