Sunday, 4 February 2018

Airlines probed over seating policies, Civil Aviation Authority says

A review is being launched into airlines' seating policies, the Civil Aviation Authority says.

It will examine whether companies are deliberately splitting up groups of passengers so they pay to sit together. Airlines allocate seating via computer algorithms.

The BBC has been told of many incidents of family and friends being split.

A spokeswoman for Ryanair said: "Our policy is very clear for our customers."

The CAA said it wanted to make sure seat allocation practices were "fair and transparent".
CAA research of more than 4,000 passengers who had travelled as part of a group on 10 airlines in the last year found that just over half of respondents were told they would have to pay more to sit together before they booked.

BBC    News.

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