Saturday, 3 February 2018

Ovo Energy faces Ofgem investigation

The UK's energy regulator is to look into whether Ovo Energy has given inaccurate information to its customers over how much energy they have used.

Ofgem said it would study the estimates Ovo gave to its customers over energy use during the winter of 2016-17.

The regulator said incorrect consumption figures could lead to customers getting inaccurate bills.

Ovo Energy said: "We have a great track record in customer service and are always open to ways to improve it."

Ovo is one of the UK's smaller energy companies seeking to take on the dominance of the "big six" energy firms.
The company was founded in 2009, and currently has about 800,000 customers.

BBC      News.