Energy firm banned from taking on new customers until it starts to clear backlog of complaints

Energy firm Iresa has been banned from accepting new customers until it starts to clear a backlog of complaints.

 

The Nottinghamshire-based firm is among scores of smaller suppliers taking on the big six energy firms. It regularly appears on price comparison tables.


Issues such as a 40-minute average wait for answering calls and concerns from vulnerable customers has led to a rare intervention by the regulator.


Iresa apologised and said it was improving its service.






BBC      News.