Thursday, 3 May 2018

TalkTalk broadband worst for customer service, says Ofcom



TalkTalk has come last for the second year running in a broadband service report released by regulator Ofcom.

 
The company's customers were the least likely to recommend their provider to friends. It scored poorly for reliability and complaints handling.


A company spokesman said that while the "results are disappointing", TalkTalk was rolling out major service improvements.


Virgin Media had the most satisfied customers for broadband speeds.


TalkTalk said: "We've closed down our call centres in India. We have introduced new online tools to help customers resolve issues quickly and conveniently. And we are launching new Wi-Fi routers to strengthen network reliability.

"All these initiatives are starting to deliver material improvement in satisfaction levels."




BBC     News.