Thursday, 3 May 2018

TalkTalk broadband worst for customer service, says Ofcom

TalkTalk has come last for the second year running in a broadband service report released by regulator Ofcom.

The company's customers were the least likely to recommend their provider to friends. It scored poorly for reliability and complaints handling.

A company spokesman said that while the "results are disappointing", TalkTalk was rolling out major service improvements.

Virgin Media had the most satisfied customers for broadband speeds.

TalkTalk said: "We've closed down our call centres in India. We have introduced new online tools to help customers resolve issues quickly and conveniently. And we are launching new Wi-Fi routers to strengthen network reliability.

"All these initiatives are starting to deliver material improvement in satisfaction levels."

BBC     News.

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