Monday, 6 August 2018

BA boss demands action on Heathrow queues



The boss of British Airways has criticised long queues at Heathrow, saying arrivals face two-hour waits to get through border control.

 
Alex Cruz has written a letter to the Times saying queues at the London airport are "significantly worse" than other major hubs across the world.


The letter is in response to proposals for "UK-only" lines after Brexit.


The Home Office said most of those arriving at Heathrow passed border control within agreed time limits.


These are 25 minutes for EEA (European Economic Area) nationals, and 45 minutes for those coming in from outside that region.
Mr Cruz said UK-only lines were a matter for government, but its priority should be preventing long queues now.


The airline chief executive called on Home Secretary Sajid Javid to "take immediate action to address this border farce".


Mr Cruz said although the target wait for non-EEA travellers coming into Heathrow was 45 minutes, two hours was "fast becoming the norm".


The BA boss said the target was missed 8,298 times last year and the number had already reached more than 6,000 for 2018.


He also said that those from within the EEA wait almost an hour.




BBC      News.