Monday, 20 August 2018

Whiteboards used as Gatwick flight information screens fail

Staff at Gatwick Airport have had to write information about flight departures on whiteboards after a technical issue means screens have failed.
Photos posted on social media showed people crowding around the boards to find out the latest on their flights.

Staff could also be seen rubbing out information as it changed to update it with black and red marker pens.

The screen failure is affecting both the North and South terminals at the airport.

Gatwick Airport tweeted: "We are sorry, but due to an IT issue our flight information is not displaying correctly. Please use the temporary flight boards in the departure lounges or listen for airline flight announcements.

"We are expecting to resolve the issue soon and apologise for the inconvenience."

There was frustration among some passengers who described walking to wrong gates or having their flights delayed.

A Gatwick spokesperson said a "handful of people had missed their flights" as a result of the problem.
August is one of the busiest periods of the year for the West Sussex airport as many families embark on summer holidays.

A user by the name of @helenwalsh tweeted: "Absolute carnage @Gatwick_Airport with no boards working and no staff with gate info."

Staf have been using marker pens to update passengers. Credit: Edmund von der Burg

BBC       News.

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