Wednesday, 26 September 2018

Mobile phone charges 'unacceptable' says telecoms regulator Ofcom

Mobile operators could soon be forced to reduce monthly bills for customers who have finished paying for their handset.

The telecoms regulator Ofcom says around 1.5 million consumers continue to be charged the same monthly fee, even though they should only be paying for the actual calls.

It said the practice was "unacceptable".

It is now consulting on plans to cut charges, and improve transparency.

One option would be to force operators to put customers on a cheaper tariff once the handset has been paid for.
Another would be to tell them about the range of SIM-only deals on offer.

BBC    News.

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